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Frequently Asked Questions
How do I return an item?
You can easily return your order via our returns page.
Shipping & Delivery Time
Orders placed before 11:59 PM will be processed within 1 business day. Our shipping days are Monday through Friday, so you receive your order at a time that suits you best.
- Netherlands: Ordered before 11:59 PM = delivered tomorrow on business days
- Belgium: 2-3 business days
How do I know if my order has been confirmed?
After placing your order, you will receive a confirmation email with a track & trace link to track your shipment.
Change or cancel order after payment?
Sometimes we can still make adjustments. Please contact us as soon as possible via email, chat, WhatsApp, or social media so we can see what's possible.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country









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